Alan & Grant Job Vacancy Graduate Customer Success Officer

Alan & Grant, is a firm of consultants creating innovative HR & Enterprise Solutions. We focus on enabling performance improvements around our clients’ people, product and project concerns. We work with different organizations to conceptualize, build and deploy bespoke solutions aimed at improving overall performance and align workforce to long-term corporate objectives ensuring sustained growth and profitability in the process.

We are recruiting to fill the position below:

Job Title: Customer Success Officer

Job Description

  • Set-up & Manage key business operations (Customer Support, Transactions & Reconciliation) for assigned Riby-projects.
  • Work with new and existing Riby partners to execute joint programs.
  • Deliver and execute on the financial services strategy on agricultural based projects.
  • Engage assigned partners, channels and clients to create and drive revenue opportunities.
  • Ensure daily settlement of contributions to cooperatives via Payment Gateways and Riby Transaction Engine
  • Track and Ensure Payment Processing related issues are resolved for clients
  • Prepare and give business reports and recommendations to the management team.
  • Drive customer growth and financial success for partners/clients under your purview.
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  • Minimum Education of B.Sc in any related discipline.
  • Previous experience with FinTech or other related startup would be an added advantage.
  • Computer Literate; proficiency in Microsoft productivity tools
  • Attention to detail & accuracy
  • Strong written communication and interpersonal skill.
  • Work Experience: 1-3 years.

Application Closing Date
Not Specified.

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