Home Life Trends Sunray Ventures Job Vacancy Customer Account Specialist

Sunray Ventures Job Vacancy Customer Account Specialist

Sunray Ventures is an African venture builder, addressing Africa’s core opportunities and challenges, by building and growing high-impact companies that are leaders in their respective fields. Sunray Ventures currently works in three different verticals.

We are currently recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Account Specialist

Location: Lagos, Nigeria (Daystar Power Solutions)

Job Description

  • The Customer Account Specialist shall be responsible for ensuring excellent customer experience to our clients, including performance reports, service calls, fault clearing, etc.

Key Responsibilities
System/Site Monitoring:

  • Maintains schedule for preventive maintenance based on commissioning dates and company standards
  • Maintains schedule for routine site visits
  • Collects site data – run hours, fuel consumption, grid supply, etc
  • Client grid bill management – receipt and payment
  • Monitors payment from clients
  • Ensures constant site communication
  • Monitors site event ticket workflow, from issuing to closure.
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System Reporting:

  • Collects system performance information (Gen/Grid availability, PV Yield, Battery charge/discharge, etc.) from inverter platforms daily.
  • Prepares monthly report for each site by the end of the month

Customer Interaction:

  • Monthly phone calls/emails (depending on client preference) to clients to receive feedback on system performance
  • Clients’ first point of contact to the Daystar Power Service Team – fault reports, service calls, comments, questions, etc.
  • interprets clients’ specific contracts to answer basic questions like when payment is due, when reports are due, services provided by Daybreak Power Solutions at specific site, etc.
  • Collate results of NPS survey conducted by Service team

Requirements

  • Relevant Higher Education Diploma preferred
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) – report writing and analysis
  • Excellent written and verbal communication skills; work well in a team environment
  • Highly organized multi tasker who works well in a fast-paced environment
  • Prior experience handling customer interaction is a plus
  • Must be proud of your work, take ownership, and be passionate about quality of work
  • Willingness to learn and grow with the company
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Benefits

  • Opportunity to work in a forward-looking, innovative company, with international group of colleagues;
  • Unlimited career opportunities – depending on achievements and personal development;
  • A competitive salary and benefits package with long term prospect in a fast growing company.

Application Closing Date
Not Specified.

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